i had nothing to lose by sending 'him' my phone number. plus, my interest was peaked. so i emailed the address he left (we_can_help@cable.comcast.com).
a couple of hours later i got a response.
it was about what i would have expected. really, i need to send a link to the post? not getting off to a great (re)start. but i sent it.
and the next day, i heard back again.
reach out to me? this is actually pretty funny at this point.
a few hours later (so two days after the original post), chelsea called me. she wanted to 'apologize' for my experience and 'assure' me the situation was being 'reviewed' (review is a popular word at comcast). in my original post i mentioned i thought my monthly charge was going to be $25 but it ended up being $35 because i didn't have any other comcast services. i hadn't read the fine print. as a 'good will gesture,' chelsea discounted my monthly bill by $10 for the next six months.
so i'm $60 richer and glad for it. next time i'll skip the live chat. and i'll read the fine print.
Posts
Hi there Sadie,
ReplyDeleteLooks like I've found you again! I'm happy to hear that Chelsea was able to extend a good will credit to you. We are focused on doing the right thing by our customers and we hope that your experience details our commitment to that. I've since shared your feedback with chat leadership. It is our hope that we will be able to provide a much better experience in the future. Please feel free to reach out to my team or I in the event you need any more help!
Best,
Detreon Roberts
National Customer Operations