a coworker told me she downgraded her comcast internet service and it continued to work just as well. i was sold. my internet service is pretty lame anyway-- it's slow and timing out isn't unusual-- so why not pay half as much. my service was $55 per month and the economy service i was planning to switch to was advertised as just $25.
so armed with my account number, billing address, phone number, social security number and some stored up patience, i headed to the comcast website to find their phone number. the 'contact us' link brought me to a screen pushing live chat. i decided to give it a try. maybe it would be less painful than a phone call filled with transfers and bad hold music. ha!
so i click on live chat, fill out a form with my name, address, etc and submit the info. i could try to describe the experience, but justice wouldn't be done. it speaks for itself:
oh my god. fifteen minutes later and i still have to call them. nothing accomplished and my stored up patience dwindling.
there is only one more piece of interesting (but not really surprising) information left to this story. when i made it through the maze of "for existing service, press 5...your business is important to us...." and got a real human on the line, he told me i was all set-- my new monthly charge would be $35. $35? the website says $25. turns out the $25 monthly charge is with a bundle. one must have other comcast services to receive that price. i think i'll pass on those.
so i am now the proud new owner of the comcast economy internet service package. for the bargain price of $35 per month. $38.50 with taxes and fees.
Posts
I apologize for the frustrating experience. We could have assisted better with your request. I will make sure that your experience is shared with my contacts so that this is addressed. So that we may investigate further will you please let us know the phone number associated with the account?
ReplyDeleteRegards,
Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com