delta + northwest = disaster (part three)

i've written about a disastrous experience with delta + northwest over the past couple of days (read those posts here and here). and the tale of poor service concludes:

so i went to the gate. instead of waiting for a problem i decided to ask the gate agent about the flight coupons. good thing i asked as it turned out i no longer had a seat assignment for either flight. again. for real. i convinced her to give me a seat for the first flight (she acted like she was doing me some sort of big favor) but she told me there was nothing she could do about the second flight. i was going to have to deal with that when i got to minneapolis.

i was traveling on faith at that point. faith in delta + northwest. too bad i had zero faith in them. i was really hoping i wasn't going to be spending the night in minneapolis. really hoping.

when i landed in minneapolis i went to my gate, determined to get a seat and make it home. but there was no agent there. well, of course there wasn't. my flight didn't leave for three hours or so. fun.

a couple of hours later a gate agent arrived and on my request, assigned me a seat. it was a good seat but the damage had long been done at that point.

i arrived in portland exhausted and so glad to have made it through trip disaster. and sure i wouldn't be using delta + northwest again.

the service isn't worth the cost of a ticket. delta + northwest = disaster!