treated right at rite aid

i don't expect to be particularly engaged by the staff at the cully neighborhood rite aid in east portland. eye contact, yes. greeted, maybe. but the service ends there.

or so i thought.

so imagine my surprise this weekend when i encountered friendliness AND initiative. twice!

this is how it went down: i headed to the register with a round brush and some halloween candy. one of the two cashiers (isn't it a miracle there were two cashiers?!) was just finishing up with the person in front of me so I went to the second cashier. as the second cashier began to help me he realized a previous customer had left a couple of bags on the counter. he started calling after the customer but she didn't hear him. so he grabbed the bags and went running after her. he really wanted to make sure she got all her stuff. that's friendliness and initiative encounter number one.

as my cashier had just dashed off after a customer, the first cashier called me over to her register. she noticed i was buying a brush and mentioned she thought there may be a coupon for that brush. she got out the weekly circular and (quickly) went through it, trying to find a discount for me. it turned out the brand i was buying wasn't the brand the coupon was for. she asked me if i wanted to switch out my brush for one i could use the coupon on. i didn't, but it really was nice of her to notice and offer. friendliness and initiative encounter number two.

now, i'm not going to get my hopes up that rite aid is going to treat me right every time, but i was certainly treated right this time.